Author Topic: Question for people on this board  (Read 9284 times)

0 Members and 1 Guest are viewing this topic.

Offline eth77

  • Full Member
  • ***
  • Posts: 176
  • 7.62x39 7.5x55 40 S&W 357 Mag Love'm All!
Re: Question for people on this board
« Reply #15 on: September 11, 2012, 07:45:23 AM »
It could be called Common Problems and Their Fixes. Give a problem description, then the fix, when possible with pix.
Lifetime Member Libertarian Party - 1975

Folks, I don't care which, NRA, SAF, Libertarian Party, Constitutional Party, whatever - GET INVOLVED NOW! We might not get a second chance if we blow the next election.

Offline Rowe-75

  • Hero Member
  • *****
  • Posts: 831
Re: Question for people on this board
« Reply #16 on: September 11, 2012, 09:22:35 AM »
9) My rifle is a century build but Dan has been a huge help with my questions anyways.

Props to you sir!
75b 9mm Para
2075 Rami .40
P06 .40
VZ2008 7.62x39

Offline armoredman

  • Administrator
  • Hero Member
  • *****
  • Posts: 17374
Re: Question for people on this board
« Reply #17 on: September 11, 2012, 09:45:10 AM »
Just post your questions in the Ask Dan thread. If anything major comes up that everyone needs to know, however unlikely, I'm certain Dan would start a thread on it.

Offline DMcFaul

  • Full Member
  • ***
  • Posts: 131
  • Marketers of Merchants of War
    • Pickard Iconic
Re: Question for people on this board
« Reply #18 on: September 11, 2012, 12:13:53 PM »
As a manufacturer I can tell you that no one wants to hear about a problem directly more than the manufacturer. Unless you're just looking to rant online, then your first stop should be to go direct to the source.

 Dan is a great guy and VERY knowledgeable. He knows his business and products. He's also one of the nicest guys I know.. If you have an issue with one of his products contacting him direct will certainly get you back on track in quick time.
Dave B.C. McFaul
Pickard Iconic
www.PickardIconic.com

Your Defense Industry marketing specialists.

North Eastern Arms Group Products
www.neaginc.com

Offline CzechPoint

  • Hero Member
  • *****
  • Posts: 506
    • www.czechpoint-usa.com
Re: Question for people on this board
« Reply #19 on: September 11, 2012, 02:56:27 PM »
Thanks to everyone for their feedback - a few of them made me laugh.  I didn’t think I sounded frustrated in my post.  However, I’m a little concerned on how a problem can “snowball” into something much larger than what it is.  I can appreciate people wanting to discuss problems and providing their own opinions, but I can see a potential buyer of a vz.58 being turned off to the rifle completely.   I’m thinking quite a few people, researching the vz.58 as a future purchase, will find themselves reading threads in this forum.   And, some of these threads with incorrect information could very well lead a person to think:  “There seems to be a lot of problems with the vz.58 – I’m not buying that rifle.”   

For the record, we've sold over 5,600 rifles.   Our actual warranty repairs total 0.023%.   This includes mailing replacement parts to customers too.   We continue to put 100% effort into our firearms so a customer does not have an issue.   But, if our customers have a problem, we immediately begin the process of resolving it.   

If a person has a problem with a D-Technik/CSA rifle product, I much prefer an e-mail sent to dan.brown@czechpoint-usa.com.   There are two reasons for this:  (1) I answer e-mails more quickly as I check my e-mails throughout the day, and (2) I avoid the potential issue of other people giving an incorrect opinion and taking the original problem in another direction. 

I think what would be most beneficial, and maintain the forum as a good reference, is for people to send an e-mail to me directly with a D-Technik/CSA or CzechPoint problem.  I resolve that problem and then the person can detail the problem and solution for everyone to read in the forum.   What remains in the forum is a problem and solution based in fact.  My intention is not to hide anything – it is to minimize a “snowball” effect of incorrect opinions/assumptions/solutions that clutter the good information.   

If a person does not want to contact me by e-mail with a problem, then my second choice is to post your problem in the “Ask Dan” section (please do not send a private message to me - I seem to overlook something or make a mistake and my reply is not received).   I’m not sure why someone would not want to send an e-mail to me directly with a problem, but you can contact me in the “Ask Dan” section if that makes you feel more comfortable.   Just to confirm, I handle all problems in the same manner – whether they are asked privately or publicly.   In other words, I don’t treat a person differently because something is stated publicly. 

I wear quite a few hats at CzechPoint, but I am never too busy to help a person with one of our products.   If you have questions, or need assistance, please contact me. 

Thanks,
Dan
« Last Edit: September 11, 2012, 02:59:52 PM by CzechPoint »

Offline RogerCZ75Bfan

  • Hero Member
  • *****
  • Posts: 730
  • Member,SSSSS-Sauna State Straight Shooters Society
Re: Question for people on this board
« Reply #20 on: September 11, 2012, 05:10:37 PM »
Dan the Man. Thank you sir. Now I can rest at ease.
CZ 75 SP-01 Shadow * CSA Vz58

Offline Slovak93

  • Newbie
  • *
  • Posts: 28
Re: Question for people on this board
« Reply #21 on: September 11, 2012, 10:50:08 PM »
As you can tell by my low post count, I always e mail Dan and I always get a fast response and the right answer the first time. Way to go Dan!!

Offline armoredman

  • Administrator
  • Hero Member
  • *****
  • Posts: 17374
Re: Question for people on this board
« Reply #22 on: September 11, 2012, 11:01:32 PM »
Awesome, sir. 8)

Offline 1jzgte

  • Full Member
  • ***
  • Posts: 216
Re: Question for people on this board
« Reply #23 on: September 13, 2012, 12:16:56 AM »
Off topic but wow only over 5,600 rifles sold in all the years of running czechpoint-usa? I'm very surprised the number isn't much higher. With all due respect, it doesn't sound like you're getting filthy rich with this business.

Offline CzechPoint

  • Hero Member
  • *****
  • Posts: 506
    • www.czechpoint-usa.com
Re: Question for people on this board
« Reply #24 on: September 13, 2012, 11:00:22 AM »
Off topic but wow only over 5,600 rifles sold in all the years of running czechpoint-usa? I'm very surprised the number isn't much higher. With all due respect, it doesn't sound like you're getting filthy rich with this business.

You are absolutely correct in all aspects.   5,600 rifles in 4 years is a very small number in the firearms business here in the USA.   When you compare vz.58 rifle sales to AR-15 and AK type rifle sales in the USA, the vz.58 doesn't even move the needle on the scale.   Even though the vz.58 is a great rifle, the majority of military-type rifle owners are not interested in it.   And, the few people who are interested in venturing outside of the AK or AR-15 world will often refer to the internet for vz.58 information.   

I'm sure many potential future owners visit the CZ Forum and read these posts.   That is why I ask for people to contact me with any issues or questions about their D-Technik/CSA vz.58 rifles.   I find that at least one third of the people who contact me about an issue have no issue at all - it ends up being a person not familiar with the rifle.   As I had stated in my post above, a person with an issue should contact me first.  Once the issue is resolved, and if that person wishes to do so, then they can document the problem and solution in the forum for others to read.   This will help prevent misinformation.  In other words, let's not scare away potential future vz.58 owners with bad information - there are not many of us as it is.   

Thanks,
Dan

Offline felix

  • Full Member
  • ***
  • Posts: 238
Re: Question for people on this board
« Reply #25 on: September 13, 2012, 11:19:37 AM »
I have a VZ2008, not the D-tech, so I go to the board for answers to my questions. Did not think you would address questions on the 2008.
Love to play with fast women, sharp knives & loud guns, if the wife says it's okay....

Offline CzechPoint

  • Hero Member
  • *****
  • Posts: 506
    • www.czechpoint-usa.com
Re: Question for people on this board
« Reply #26 on: September 13, 2012, 11:32:03 AM »
I have a VZ2008, not the D-tech, so I go to the board for answers to my questions. Did not think you would address questions on the 2008.

Correct, I do not support the vz2008 rifle - only the vz.58 manufactured by D-Technik/CSA.   I'm not sure where you got the idea that I am saying to contact me with questions on vz2008 rifles?   I recommend contacting Century with vz2008 questions and issues first.  If you are unable to get answers/assistance, then I'd ask questions on the board to see if other vz2008 rifle owners can assist. 

Manufacturers should be contacted first with issues.  Few people will know the product more than the manufacturer or the company that handles warranty issues.   

Thanks,
Dan

Offline navajo

  • Jr. Member
  • **
  • Posts: 98
Re: Question for people on this board
« Reply #27 on: September 13, 2012, 02:16:55 PM »
Emailed Dan a few times, always qiuck response. Ordered the extended bolt release. Had to remove part of the head of a retaining pin to get it to fit. Emailed him AFTER I got it installed. Told him what it took to get it to fit.
Next time I looked at the web site there was a pinned note explaining the process if the owner had the retaining pins with the nail like head.
Did not think about ordering the pin without the head. Would have saved a lot of time.

Offline kyron4

  • Sr. Member
  • ****
  • Posts: 332
Re: Question for people on this board
« Reply #28 on: September 14, 2012, 12:51:43 AM »
I'll probaly get burned , and I'm NOT comparing the two rifles, but alot of VZ2008 post on this and other forums are usually simple fixes and operator error, yet they get a bad wrap for being problematic , which usually isn't the case. So I get what Dan is saying about posting problems gives the preception of a poor quality rifle, when usually it has nothing to do with that, mostly people who don't read the manual or know how to put their rifle back together.  All it takes is one lemon post to get out and the rifle will be forever damned on the net. But we live in the "internet age" and it is what it is.  ::)

Offline Faeruss7

  • Hero Member
  • *****
  • Posts: 1851
Re: Question for people on this board
« Reply #29 on: September 14, 2012, 02:26:19 AM »
I'll probaly get burned , and I'm NOT comparing the two rifles, but alot of VZ2008 post on this and other forums are usually simple fixes and operator error, yet they get a bad wrap for being problematic , which usually isn't the case. So I get what Dan is saying about posting problems gives the preception of a poor quality rifle, when usually it has nothing to do with that, mostly people who don't read the manual or know how to put their rifle back together.  All it takes is one lemon post to get out and the rifle will be forever damned on the net. But we live in the "internet age" and it is what it is.  ::)

     Well said.
"It does not take a majority to prevail. But rather, an irate, tireless minority, keen on setting brushfires of freedom in the minds of men."
-Sam Adams