Author Topic: Incredible Warranty Service from CZ  (Read 169 times)

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Offline ldryder

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Incredible Warranty Service from CZ
« on: September 13, 2017, 03:07:26 PM »
After noticing that the rear sight on my RAMI was moving from side-to-side a bit, and not being able to loosen the set-screw by heating it, I decided to try submitting a Warranty Request to CZ rather than attempting additional methods of removing the frozen set-screw. 

I went to the Warranty section of cz-usa.com and completed the required form on the morning of September 6, 2017 and within a few hours, received a Return Authorization from CZ, and a prepaid shipping label from FedEx.

I shipped the slide later that afternoon, and it was delivered to CZ in Kansas on the morning of September 7, 2017.

On Monday, September 11, 2017, I received a Shipping Notification from FedEx that my slide on the way back to me, and I received the slide on the morning of September 13, 2017.

That short turnaround, for warranty work, is absolutely incredible customer service.
« Last Edit: September 14, 2017, 11:13:45 AM by ldryder »

Offline Tok36

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Re: Incredible Warranty Service from CZ
« Reply #1 on: September 13, 2017, 03:25:22 PM »
Very cool, glad to hear that they got it worked out so quickly. Thank you for the post.
Will work for CZ pics! (including but not limited to all CZ clones)

Offline jimjc

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Re: Incredible Warranty Service from CZ
« Reply #2 on: September 14, 2017, 07:25:24 PM »
I'm glad you were treated well. Caink will not pay for shipping of my TP9sfx when they say the gun can fire when dropped. Caink will fix it for free but you'll have to pay for shipping. That simply sucks and Canik sucks for doing it. I may sell the gun no matter how good it is.

Offline 1SOW

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Re: Incredible Warranty Service from CZ
« Reply #3 on: September 14, 2017, 09:31:40 PM »
Glad you were treated well,  very well.
I Really like to hear these kind of results and often do with CZ and the great aftermarket sources available here.

Offline armoredman

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Re: Incredible Warranty Service from CZ
« Reply #4 on: September 14, 2017, 11:40:12 PM »
Awesome!